Refund Policy

Welcome to the Eastern Gold Co. terms and conditions for use. This Refund Policy applies to the use of this website at www.easterngold.co.uk and or placing an order, you agree to be bound by these terms and conditions.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old , that you have the authority/consent of your parent or guardian to do so.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

Please make sure you:

  • Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
  • Print a copy for future reference.
  • Any orders placed by the customers can be cancelled within 24hours of placing the order.

Contact Details:

 

Our contact address and details are :

 

161 Wilmslow Road,

Rusholme

Manchester

M14 5AP

Telephone:     +44 ( 0 ) 161 225 1957
Fax Number:  +44 ( 0 ) 161 225 0500
Email address : talktous@easterngold.co.uk

 

General:

 1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

    

Definitions:

In these terms and conditions ("the Terms") unless the context otherwise requires, the following words and phrases shall have the following meanings:

'You, Your' - The Customer/Consumer " means the person, firm or company placing an order for Products with Eastern Gold Co;

'Contract - A contract for the sale of Goods by us to you.


'Goods' - Any Goods forming the subject of a Contract including parts of, or materials      incorporated in, them as more particularly described upon this Website.

"Order" means a purchase order issued by you to us in accordance with these Terms in respect of Products; "Products" means the products which we supply in accordance with these Terms; "Order" means a purchase order in respect of the Products issued by you to us.

"Order Confirmation" - an order confirmation from Eastern Gold Co.  to you confirming the acceptance of your order;

"Customer Material" - means any information provided by the customer to Eastern Gold Co. including, but without limitation, your details, sizes, delivery details, requirements or any information provided in the Enquiry or Order;

"Enquiry" - means any enquiry made of  Eastern Gold Co;

"Product" means quality gold / diamond jewellery and other quality products produced by Eastern Gold Co from time to time and available for sale on the Website;

'We, Us, Our' – Eastern Gold Co. of
161 Wilmslow Road

Rusholme

Manchester

M14 5AP

England

UK


"Website" means the website for the sale of Products at www.easterngold.co.uk;

Cancellation, Returns & Exchanges:

Cancellation of Orders:

Category A:

Goods sold by weight:

8.1  You may cancel your Order at any time prior to dispatch but you have to request that in writing explaining why you want to cancel your order. A cancellation/restocking fee of up to 20% and a fee based on any adverse movement of the underlying metal price may apply.

8.2 All purchases are non-refundable, non-exchangeable unless otherwise agreed by us in writing and are subject to our discretion.

8.3  If we decide to allow an exchange or refund it is subject to restocking fee of up to 20% and a fee based on any adverse movement of the underlying metal price may apply.

8.4 If we decide to give refund without deduction of restocking fee, we will not refund for postage and packing. Customer will be responsible for postage cost for returning products to us.

8.5 All returns or exchanges must be made within seven days from the date of invoice.

8.6 The right to cancel under the Distance Selling regulations does NOT apply because the goods we supply are dependent on fluctuations in the financial market and are therefore exempt from the right to cancel. 

Category B:

 

8.7 You have a right to cancel your order within five working days of receiving the Goods. The seven day period begins upon the date of delivery of the Goods to you.

8.8 In order to cancel your order, you must notify us by email or in writing to our contact address within this 7 day period. The Goods must be received by the Company or evidence of their return should be provided before a refund will be made to the Customer. A refund of any monies paid by you to us for the Goods will be made within 30 days of your cancellation. If you have paid for the price of the Goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 30 day period.

8.9 If you cancel your order you must take good care of the Goods and must return them to us at your own expense (by registered post if you live in the UK or if you live outside the UK by a carrier such as Fedex which can track the consignment) within 30 days of cancellation of your order. If the Goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage. The Goods must be returned unused in their original packing with all instructions manuals, uncompleted warranty cards, fittings and guarantees enclosed. If, after cancelling an order, you fail to return the Goods to us, we are entitled to collect the Goods from you and deduct from the refund referred to at paragraph 8.2 above, the cost of collecting the Goods from you.


8.10 Any Goods made to your individual specification or which are personalized or engraved may not be returned or exchanged.


8.11 For hygiene reasons, pierced earrings and nose pins may not be returned or exchanged unless they are faulty. They should be returned in accordance with clause 8.1 of this agreement.

 

9. Claims

 

9.1 You should examine the Goods upon your receipt of them. If the Goods are faulty or damaged you must notify us in writing at the contact address in clause 2, within seven working days of your receipt of the Goods. We will then, as appropriate, repair and return the Goods to you or deliver replacement Goods to you.

 

10. Extent of Liability

 

10.1 We make every effort to ensure that goods advertised for sale on the Website are described accurately. However, the descriptions of goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose.

10.2 We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

10.3 We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this Website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this Website.

Consent

By using the Site you consent to our collection and use of your Personal Information as stated above. If we decide to change our privacy policy, we will post a notice to that effect on the Site.

Disclaimer of Warranties and Damages; Limitation of Liability YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE; (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITE.

UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO EASTERN GOLD Co. 'S NEGLIGENCE, SHALL EASTERN GOLD Co. BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE, OR (C) ERRORS OR OMISSIONS IN THE CONTENTS AND FUNCTIONS OF THIS SITE, EVEN IF EASTERN GOLD Co. OR AN AUTHORIZED REPRESENTATIVE THEREOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This Website is operated by

Eastern Gold Co.

 

161 Wilmslow Road,

Rusholme

Manchester

M14 5AP

Telephone:     +44 ( 0 ) 161 225 1957
Fax Number:  +44 ( 0 ) 161 225 0500
Email address : talktous@easterngold.co.uk